PLEASE READ THE INFORMATION BELOW ABOUT 911 EMERGENCY SERVICE CAREFULLY.
By using the Wired for the Future PBX Services, the Customer acknowledges and agrees to all of the information below regarding the limitations of using the Services for dialing 9-1-1.
The Customer acknowledges and understands that the Wired for the Future PBX Services offer a Basic 9-1-1 type service and may in certain circumstances also offer Enhanced 9-1-1 service. With the Basic 9-1-1 service, Customer or any of its users placing a 9-1-1 call from Wired for the Future’s PBX Services Equipment will be routed to an emergency operator (an "Operator") and will have to provide their specific address/location. Once this information has been successfully provided to the Operator, the Operator will route the call to the appropriate Public Safety Answering Point (PSAP) corresponding to the provided address/location. Where Enhanced 9-1-1 service is available, in order to have 9-1-1 calling routed correctly, the Customer must ensure that its service address is correct and up to date by updating the 9-1-1 configuration in their PBX interface. Further, for Basic or Enhanced 9-1-1 service, the phone number and address designated by the Customer in Wired for the Future’s records will be the location information passed on to the local PSAP or local emergency dispatcher. Therefore, it is critical that Customer, at time of activation and following any moves or location changes, provide correct and up to date address and contact information to Wired for the Future. 9-1-1 calls originating from an address or location outside of Canada cannot be routed to any PSAP or emergency service by the Operator.
Wired for the Future can only support Equipment provided by or purchased from Wired for the Future for purposes of 9-1-1 emergency dialing with the PBX Services. 9-1-1 service is available for fixed PBX systems; however, only Basic 9-1-1 service will be available for roaming PBX users. If a roaming PBX user calls 9-1-1, they must be prepared to immediately inform the emergency services dispatcher of their location or the location of the emergency, if different.
Should there be a service outage with the Services including (but not limited to) power outage, network service outage, or suspension or disconnection of the Services, it may prevent 9-1-1 dialing from working. For technical reasons associated with the possibility of network congestion, with the Services there is a possibility that a 9-1-1 call will produce a busy signal or will take longer to answer, as compared to traditional 9-1-1 calls.
For further clarification, when using the Services, the PSAP or local emergency service dispatcher receiving the Customer’s 9-1-1 call may not be able to capture and/or retain automatic number or location information. This means that the dispatcher may not know the phone number or physical location of the person who is making the 9-1-1 call. Therefore, users of the PBX Services dialing 9-1-1 must immediately inform the dispatcher of their location (or the location of the emergency, if different). The user must ensure not to disconnect the line, as the dispatcher may not have a phone number to use for call back. If the user is unable to speak and describe the location, the emergency dispatcher may not be able to obtain the location information. If 9-1-1 is dialed and the receiver is then hung up, the call will be disconnected.
The Customer acknowledges the nature and limitations of the 9-1-1 service and the Customer agrees that it must inform all users and potential users of the PBX Services of these limitations of the Services in connection with 9-1-1 calls at the locations where the PBX system has been installed and at any remote locations connected to the Customers’ PBX Services subscription.
THE CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT WIRED FOR THE FUTURE WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE AND/OR INABILITY TO DIAL 9-1-1 USING THE PBX SERVICES OR FOR ANY INABILITY TO ACCESS EMERGENCY SERVICE PERSONNEL DUE TO THE 9-1-1 DIALING CHARACTERISTICS AND LIMITATIONS LISTED HEREIN. THE CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS WIRED FOR THE FUTURE, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, SUCCESSORS, AFFILIATES, AGENTS AND ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO THE CUSTOMER IN CONNECTION WITH THE PBX SERVICES, FROM ANY AND ALL INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY, DUE TO ANY CAUSE WHATSOEVER, CLAIMS, LOSSES, FINES, PENALTY AND COSTS (INCLUDING SOLICITOR’S FEES) BY, OR ON BEHALF OF, THE CUSTOMER OR ANY THIRD PARTY OR USER OF THE PBX SERVICES RELATING IN ANY WAY TO THE FAILURE OR OUTAGE OF THE PBX SERVICES RELATED TO 9-1-1 DIALING, INCLUDING WIRED FOR THE FUTURE’S NEGLIGENCE, THE FAILURE TO WARN OR PROTECT FROM RISKS, BREACH OF CONTRACT, AND BREACH OF ANY OTHER DUTY OF CARE.
CUSTOMER IS ADVISED TO KEEP AN ANALOG LINE FOR SECURITY AND/OR FAX SERVICES. THIS ANALOG LINE SHOULD BE USED AS A BACKUP ANALOG LINE TO BE USED FOR 9-1-1 IN THE EVENT OF A SERVICE OUTAGE ON THE PBX SERVICES, INCLUDING A SERVICE OUTAGE CAUSED BY POWER OUTAGE. ALL USERS SHOULD BE MADE AWARE OF THE LOCATION OF THE ANALOG PHONE.