General Information

How to Provide Feedback

We welcome your feedback on accessibility.
Please send your comments to our Director of Workforce Analytics using any of
the following methods:

Email: hr@wiredforthefuture.com
Phone: 416-572-3805 ext. 1012
Mail: 40 Bradwick Drive, Unit 23, Concord ON, L4K 1K9

For more details about how you can provide feedback, please refer to our
Feedback Process Description available on our homepage.

How to Request Alternate Formats

You may request alternate formats of this
progress report or our feedback process description by using the contact
details above. Available formats include:
– Print
– Large print
– Audio (up to 45 days for delivery)
– Electronic formats compatible with assistive technologies (up to 20 days for
delivery)

Feedback Summary

To date, we have not received any
accessibility-related feedback submissions.

Consultations

Consultation Methods Used

We consulted stakeholders using the
following methods:
– ☑ Telephone conversations
– ☐ Surveys (online/print)
– ☐ Discussion groups (online/in-person)
– ☐ Other (please specify)

Location (if in-person): At client sites.

Questions Asked

• Is our service easily accessible to all
people within your organization?
• Would you recommend any changes to accommodate different accessibility needs?

Accessibility Measures for Consultations

To make consultations accessible, we:
– ☑ Met clients at their own sites to provide support in familiar, accessible
environments
– ☐ Ensured venues were wheelchair-accessible
– ☐ Provided materials in accessible formats
– ☐ Provided sign language interpreters upon request
– ☐ Provided closed captioning upon request

Participants

• ☑ Individuals with disabilities

Total participants (external): 4
Participants with disabilities: 1
Types of disabilities represented: Neurodiversity

Employment

·       
Barrier: Job postings did not
state that accessibility accommodations are available.

Progress Update: We now include
language that applicants may respond verbally or via recordings instead of
written responses.

·       
Barrier: Media board lacked
team kindness guidelines.

Progress Update: We now prominently
display media emphasizing kindness, equality, and respect among staff.

The Built Environment

·       
Barrier: Narrow pathways
restricted movement.

Progress Update: We removed doors in
key areas to expand access and improve mobility.

·       
Barrier: Garage door was too
heavy to operate.

Progress Update: We installed an
automatic garage door opener.

Information and Communication Technologies

·       
Barrier: Media did not
consistently include captions.

Progress Update: We are now more
attentive to including captions for media content.

·       
Barrier: Media visuals were
often too dark.

Progress Update: We now adjust media
brightness to support visibility for users with visual impairments.

Communication (Non-ICT)

·       
Barrier: Technical jargon made
media difficult to understand.

Progress Update: We now provide
plain-language pamphlets that are easy to read and understand.

·       
Barrier: Clients reported
difficulty hearing or understanding team members on calls.

Progress Update: Our team is trained
to speak clearly and enunciate. We also use an alpha word board to assist in
spelling during calls.

Procurement of Goods, Services and Facilities

·       
Barrier: Devices were not
always accessible.

Progress Update: We now supply only
accessibility-friendly hardware.

·       
Barrier: Equipment was
sometimes too advanced for end users.

Progress Update: We now offer a range
of equipment options based on client preference and ability.

Design and Delivery of Programs and Services

·       
Barrier: All of our services
are delivered on specific needs of each client. Every contract is different and
unique.

Progress Update:

Transportation

·       
Barrier: Team members without
driver’s licenses could not visit client sites.

Progress Update: We now provide
transit/taxi/ride-sharing allowances to ensure all staff can meet clients where
needed.

Conclusion

We are committed to improving accessibility
across all areas of our operations. We will continue to monitor our progress,
respond to feedback, and update our plans accordingly.

Our next progress report will be published in accordance with regulatory
guidelines.