General

How to provide feedback

Please send your feedback to our Director of Workforce Analytics.

You can send your feedback by email, phone or mail using the contact information listed below.

For more information on how you can send your feedback, see our feedback process description (provide the link to your home screen or homepage, or the hyperlink from your home screen or homepage, to where your feedback process description is published on your digital platform).

How to request alternate formats

You can use the contact information listed below to ask us for a copy of our feedback process description, or our progress report in these alternate formats: print, large print, braille, audio or an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 20 days.

Contact us:

• Email: hr@wiredforthefuture.com
• Phone: 416-572-3805 ext 1012
• Mail: 40 Bradwick Drive, Unit 23, Concord ON, L4K1K9

Feedback

• We have not received any feedback submissions

Consultations

We consulted through (check all that apply):

 Survey(s) (online / print)

 Discussion groups (online / in-person)

 Other (specify):        telephone conversation                                                        

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            ______________________________________________________

• Dates / time periods of consultations: With various client utilizing our services throughout the year                                                      
• Locations of our consultations (if in-person):  
• We asked participants the following questions: Is our service easily accessible to all people within your organization. Would you recommend any changes to accommodate differences.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

We made our consultations accessible by:  

• (Examples: (check all that apply)

 Ensuring our venue was wheelchair-accessible

 Consultation documents were available in accessible formats

 Provided sign language interpreters on request

 Provided closed captioning on request

 Other (please specify):                                                       

            We generally go to our clients sites to visit them and provide support their in their own space.                                                                                                                                                                                                                                                                                                       

 

Who we consulted We consulted (check all that apply):

 Individuals with disabilities

*To protect individuals’ privacy, do not list the names of individuals who participated in your consultations unless they participated as “experts”. 

 Disability organizations

List the names of the organizations:                                                       

 Accessibility experts

List the names and fields of expertise (e.g., built environment) of the experts                                                     

 Disability experts

List the names of the experts                                                      

• Total number of participants (not including members of our organization):       5         
• Number of participants with disabilities: 1         
• Types of disabilities represented: Neurodiversity                                                                                                                 .

(Examples: Mobility, vision, hearing and intellectual disabilities. See definition of disability in Accessible Canada Act )

Areas in section 5 of the Accessible Canada Act (ACA)

Employment

(Required content: progress you have made in removing and preventing each of the barriers identified in your accessibility plan)

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1:         Our technician work area is open planned concept and can be loud                                                                                                                       

Progress Update: We have a closed off room now for some of our team to work in a quieter area.

 

Barrier 2:         Our team chats did not lean towards the congratulations kind of topics.                                                                                                                        

Progress Update We now have a team chat that is solely for congratulating members on jobs well done.

 

The built environment (Required heading)

(Required content: progress you have made in removing and preventing the barriers identified in your accessibility plan)

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1:         Our work area gets cluttered.                                                                                                                       

Progress Update: We have leased more space.

 

Barrier 2:                     Our locked doors were hard to open.                                                                                                                       

Progress Update All doors are now accessible by key fob

 

Information and communication technologies (Required heading)

(Required content: progress you have made in removing and preventing the barriers identified in your accessibility plan)

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1:         Our media did not always have captions                                                                                                                              

Progress Update: We are more mindful of media to have captions for those who can not hear the audio.

 

Barrier 2:         Our media was sometimes dark in hue                                                                                                                                

Progress Update Our branding has been updated to lighter and easier to view images

 

Communication, other than information and communication technologies (Required heading)

(Required content: progress you have made in removing and preventing the barriers identified in your accessibility plan)

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1:         Tech information can be confusing to new people.

Progress Update: All information is now in easy to understand language

 

Barrier 2:         Clients reported having difficulties hearing or understanding team members on the phone                                                                                                                                

Progress Update: Our team is now trained to speak loudly and clearly on phone calls. They are to clearly pronounce each word. We also have an alpha word board on the wall for spelling words for better clarity.

We also have a script our technicians may follow for ease of language

 

The procurement of goods, services and facilities (Required heading)

(Required content: progress you have made in removing and preventing the barriers identified in your accessibility plan)

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1:                     We didn’t ensure our hardware was easy to use for those with accessibility considerations.                                                                                                             

Progress Update: We now only supply devices that can be easily utilized by all.

 

Barrier 2:                     Our equipment we supply was sometimes to advanced for all users.                                                                                                             

Progress Update We now have a variety of options which we can offer to our clients so they can choose which best suits their needs. We also ensure proper training so all clients may access and use all technology

 

The design and delivery of programs and services (Required heading)

(Required content: progress you have made in removing and preventing the barriers identified in your accessibility plan)

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1:                     All of our services are delivered on specific needs of each client. Every contract is different and unique.                                                                                                                     

Transportation (Required heading)

(Required content: progress you have made in removing and preventing the barriers identified in your accessibility plan)

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1:                     Team members without valid drivers licenses could not go to clients sites.                                                                                                               

Progress Update: We now provide allowances for public transit or taxi/uber services.

 

Conclusion

We will continue to monitor and assess our accessibility goals to ensure the removal of all remaining barriers. We will acknowledge and seek measures to address any feedback we receive. Our next progress report will be as per the guidelines.