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Accessibility Feedback

Wired for the Future Ltd. welcomes your feedback on any accessibility barriers that you may have encountered in dealing with Wired for the Future Ltd. or your feedback on the manner in which Wired for the Future Ltd. is implementing its Accessibility Plan.

The Accessible Canada Act (ACA) defines a barrier as:

“…anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”

The person at Wired for the Future Ltd. responsible for receiving feedback is the Director, Workforce Analytics.

Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.

Feedback can be sent by

Mail

Director, Workforce Analytics Wired for the Future, 23-40 Bradwick Drive, Concord, Ontario L4K 1K9

Telephone

1-416-572-3805 Monday to Friday, 9:00 a.m. to 5:00pm (Eastern Time)

Email

info@wiredforthefuture.com

Anonymous Feedback

Individuals providing feedback can provide personal information and contact information, but they do not have to.

Acknowledgement of Feedback

Acknowledgement of receipt will be sent for feedback received by email. Feedback provided through telephone involves direct interaction with a Wired for the Future Ltd. employee and therefore the employee will acknowledge receipt of the feedback. For feedback received by mail, if contact information is provided, an acknowledgement letter will be mailed to the address provided.

Employee Feedback

Wired for the Future Ltd. employees will have the option to submit feedback by the same means as listed above. This will ensure that employee feedback is received and dealt with by the appropriate subject matter experts. Where an employee requests follow-up, this will also ensure that the fewest number of individuals have access to the employee’s feedback to maintain the highest level of confidentiality possible.

Feedback from other sources

Wired for the Future Ltd. communicates with individuals regularly in order to better understand their perspectives. It also engages with individuals through various social media channels and valuable feedback on the accessibility of Wired for the Future Ltd. may also be provided through these channels. As such, in order to take this valuable feedback into consideration, Wired for the Future Ltd. staff will acknowledge feedback and create records of any relevant feedback received through these channels. This will ensure that this feedback is triaged and treated in a manner consistent with feedback received through traditional channels.

How feedback will be used

Feedback will help Wired for the Future Ltd. continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help Wired for the Future Ltd. develop its future accessibility plans and it will help us know how we are progressing towards our accessibility goals.

Triage

Section 5 of the ACA highlights the following areas of focus for the removal and prevention of barriers:

  • employment
  • the built environment
  • information and communication technologies (ICT)
  • communication, other than ICT
  • the procurement of goods, services and facilities
  • the design and delivery of programs and services; and
  • transportation

Retention

All feedback received will be converted into a suitable digital format and will be stored in Wired for the Future Ltd.’s document management system. A filing system has been created specifically to manage feedback related to the ACA. The system has been programmed so that all records stored will be automatically retained for the required seven-year period. Feedback (except that submitted anonymously) will be sorted by source, that is, whether it was received from an employee or from an external person. The feedback will then be further categorized by the relevant areas under section 5 of the ACA.

Alternative Formats

You can request an alternative format of this feedback process description in print, large print, or an audio format that is compatible with adaptive technology by sending an email to info@backwired.mspcampstaging.com.

What can we do better?

We love to hear from our clients, please let us know if there are any areas that you think we could improve upon.